Shipping & Return Policy
Shipments, Delivery, Title and Risk of Loss
We are pleased to offer Free USPS Ground Shipping & Handling within the Contiguous U.S. Lower 48 States, excluding Alaska and Hawaii. Our free shipping policy excludes orders placed exclusively for free samples. Free samples will ship to the Contiguous U.S. Lower 48 States, excluding Alaska and Hawaii, with a Shipping & Handling flat rate of $5.00. Ground Shipping generally takes 3-5 business days from the time an order is placed to arrive at your door.
Title and risk of loss pass to you upon our transfer of the products to the carrier. Shipping and delivery dates are estimates only and cannot be guaranteed. We are not liable for any delays in shipments.
If your shipment experiences a delay, is marked as delivered but you have not received it, or tracking information stops updating, please reach out to us at orders@ie-cbd.sstechexperts.com. Customers with domestic orders must reach out within 7 days from the last scan. Past this timeframe, we will be unable to identify transit issues and therefore, unable to issue a replacement package.
Returns, Refunds, and Missing Items
Except for any products designated on the Site as non-returnable, we will accept a return of the products for a refund of your purchase price, less the original shipping and handling costs, unless there was an error made by Innovative Extracts on the order, provided such return is made within seven (7) days of delivery and provided such products are returned in their original condition. To return products, you must email us at orders@ie-cbd.sstechexperts.com.
You are responsible for all shipping and handling charges on returned items, unless an error was made by Innovative Extracts on the order. You bear the risk of loss during shipment. All returns are subject to a twenty-five percent (25 %) restocking fee for orders over $500.00.
When your order is delivered, open it immediately to verify the contents of your package. If you receive your order and find that it is missing any of the items you purchased, please contact us within 3 days of your order being delivered at (814) 713-2009 or email us at orders@ie-cbd.sstechexperts.com. Past the third day, we will be unable to verify the item was missing from the order and therefore unable to send any replacement items.
Refunds are processed within approximately seven (7) business days of our receipt of your merchandise. Your refund will be credited back to the same payment method used to make the original purchase on the Web Site. WE OFFER NO REFUNDS ON ANY PRODUCTS DESIGNATED ON THIS SITE AS NON-RETURNABLE.